Customer Patience

Air Canada COO Mark Nasr has been named among Canada’s Top 40 Under 40 for 2026, recognizing his leadership across airline operations and customer experience

Emirates has signed 11 agreements at Arabian Travel Market, covering tourism promotion, customer segments, travel services and airline partnerships

Manchester Airports Group confirms a cyber incident affecting customer data at three UK airports, while operations and passenger safety remain unaffected

American Airlines is refreshing its complimentary Main Cabin snacks with Goldfish, Tate’s cookies and Peterson’s snack mix from October

IATA says 17% of travelers fail to buy airline extras after payment issues, urging carriers to modernize payment strategies as the industry moves toward Modern Airline Retailing

Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options

easyJet holidays posted one of the biggest gains in the latest UKCSI, earning a place among the UK's top organizations for customer satisfaction

Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

After days of interruptions, Air Canada begins to resume flights and asks for customer patience. Full restoration may take up to ten days